Our satisfaction guarantee and lowest price guarantee let you rest easy knowing you'll be taken care of, no matter what happens. Technical support at any timeD . Only takes 6-8 hours to completely charge, while one charge can run ~35 miles (depending on the terrain and the weight of the rider)*. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
We want you to feel confident that you are getting the absolute best prices in the market. Featuring a durable and sturdy aluminum alloy frame. Most of our products come with at least 1-year manufacturer's warranty. You can access the full Ecotric Warranty by clicking here. ©2019 by Boon Lay Bicycle Shop. The Tornado has constructed a light yet tough aluminum frame that isolates chain forces from trail inputs. We reserve the right to contact you and the merchant in order to get more information.
Smooth & comfortable ride; Single gear & easy-to-use; Maximum range of 50km . Our staff will verify your claim within 10 business days.
Our 5-Star Customer Service Team Is Trained For Any Question (800) 591-7508.
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
Before you purchase your item make sure to review the return policy below. If your item(s) do arrive damaged, please send photos to support@urbanbikesdirect.com and we will process an insurance claim on your behalf. In the unlikely event that you find your item cheaper at another online store, just let us know and we'll beat the competitor's pricing hands-down.
1%-2% free spare partsC . For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance. |
Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost. | This mountain electric bike comes with a suspension comfort seat that is adjustable and front fork suspension forks. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
At any time during the validity period of a Norton Shopping Guarantee, you can register or log in to the Norton Shopping Guarantee Buyer Service Center to utilize the Service.
If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. We Put Our Customers First to us. If your return is approved you will receive an email from us with return instructions. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used. Max Speed & Mileage is not guaranteed and depends on rider weight & terrain. Limited Time SALE: 5% off $500 orders coupon Code FALL at checkout. We'll get you a replacement or refund in a snap!
If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card. | Affiliate, Product Listing Policy
We have up to at least 10 years of experience in repairing and servicing electric bikes, electric scooters and mobility scooters. This is a fee that covers administrative and personnel fees. This section will give you the essential information about what to expect with the delivery of your item.
We will do our best to meet your expectations at all times. The suspension doesn’t bob when you stomp on the pedals, yet becomes extremely plush the moment your wheels …
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