But their estimate was accurate, and they didn't run up new charges. The sales guy Bryce was pleasant and even tho I didn't order the car YET he's always been helpful. I am very sorry that you feel like our Client Advisor  was lying to you and you felt tricked. True to his word the bulb was replaced and my car was washed and vacuumed in less than 30 minutes. I wonder, would BMW Corporate expect more?If you're looking for a BMW dealer that handles customers professionally, and with courtesy, I would avoid this dealership.Mike CHatfield, MA. BUYER BEWARE, especially for out of state buyers. Our used inventory has plenty of late-model used BMW models in-stock. I would never recommend this dealership or will advocate my colleagues to cancel all further dealings and 9i interactions with them. Once again I explained I was not happy with waiting around. With in 30 minutes I was in and out of the Shrewsbury dealership with the X5 (the same model and for the same price). Your trust is our top concern, so businesses can't pay to alter or remove their reviews. You also, however, can find an assortment of other automotive brands among our used inventory. Kudos to this dealership ! Update: 12/30Thanks Jerome but Sorry. BBB is here to help. I made several attempts to contact the dealership and spoke with a woman that reassured me that she would have the service manager contact me, waited and no callback. They were supposed to supply me with an estimate for 2 new tires but like I said the 18 year old had "no clue" Also come to find out this morning they didn't top off my windshield wiper fluid. In order to get my additional key and owner's manual, I had to try call everyday for about 1 month. I have written documentation on how they would provide me ORIGINAL set of BMW SNOW Wheels and Tires. Almost everything about this place is nothing short of a joke. Great place for Sales and Service. Structure My Deal tools are complete — you're ready to visit BMW of West Springfield! When I got there I noticed the third brake light and fogged lights had not been worked on. I will recommend my friend to him and west springfield dealer. -Sincerely, Pete Koehler, Service Manager. At this point his manager comes out and tells me to "calm down". Thank you for taking the time to leave this excellent review, Bianca! Comment from Gengras C. of BMW of West Springfield, 10/26/2015Lesley,I appreciate your feedback. Beware Ye Olde Bait & Switch! As an out of state buyer, they were helpful in setting up a deal. -Peter Koehler, Service Manager (413-233-5008). If I could I would give them zero stars. Dealers, sign in to see your Dealer Panel. They exceeded all my expectations. Then how come you come with $50 more!!!!Ridiculous! Your review is very concerning to me, and I would like to investigate this issue further as soon as possible. I emailed SK and Job several times afterward. We provide all the above and more at the BMW of West Springfield service center. I have 3 other offers for the higher figure including a cash offer. They asked documents like as we were tresspasjng into the country. So I did oil change myself as the dealer stated the car was already sold mind you this is during my supposed warranty that they said would not cover anything, I changed the oil and it appeared to never have been changed oil was jet black and filter was full of sludge and after I measured oil from oil change it was down 2 1/2 quarts. I, as a customer, had to call almost every day for a month to get him to do what he should have done. -Sincerely, Jerome Ballesteros, General Manager. I hope the rest of your trip was amazing! She even managed to get it registered quickly, despite it being out of state. The only 2 positives I have is that the Service Manager is actually a good guy and Bryce a salesmen is a good guy as well, both are very knowledgeable. Our multi-point inspection of your vehicle found the car had a code for the vehicle overheating and a low pressure sensor. Not a problem! I have filed complaints with the FTC, the BBB and the AG. Do not fall in love with the car. Get Driving Directions, 1712 Riverdale St. West Springfield, MA 01089, 1712 Riverdale St. Contact the business for more information about recent service changes. -Sincerely, Jerome Ballesteros, General Manager. I can't say enough about how many follow-up and detailed communication he did to keep me informed. With in 30 minutes I was in and out of the Shrewsbury dealership with the X5 (the same model and for the same price). This is what we like to hear, Mary! I bought a bmw 335xi from this dealer with 42k miles. She also kept saying "I have no clue, I have no clue, I have no clue" non stop on every question I had. Please check out resources available to you at BBB.org/coronavirus. I would like to investigate these issues further and will be contacting you shortly. I then checked oil with idrive and it wouldnt read at all and said it was down 1 quart and the oil sensor in a bmw only reads the last quart so I knew it was low over 1 quart. Every time we had to remind them to give an update . If I could I would give them zero stars. BBB Business Profiles are subject to change at any time. Friendly. But Ryan explained that the X5 we wanted would be back the next morning. Take your business elsewhere. What a horrible dealership. Thank you all. Getting a visa stamping takes less time than this. My email is. Nice clean location though parking for visitors is horrible.We were assisted by Erica. But wouldn't you know it, when I got there he told me, "Shucks, it was just sold! While we were speaking with Ryan, his manager (forgot his name) was only six feet away sitting at his desk. -Sincerely, Jerome Ballesteros, General Manager. I got up from my chair and got angry. I understand everyone has bills and kids etc but for a independent shop that specializes in Bentley, RR, Mercedes and BMW to say this is their first mystery should tell anyone that ******* BMW of West Springfield are using crafty deceptive practices which is a complete shame bc I really was looking forward to having an established relationship with them and having my scheduled maintenance done through them and now I'm honestly just disappointed bc I've spent yet another $2,000.00 just to be told "We can not find the issue take it back to BMW of West Springfield they created this and they know how to undo it". About 15 minutes into the conversation, Ryan excused himself and went to his manager's desk. BBB remains operational and focused on serving our business community. I currently am talking with my authority and we are in direct contact with the Better Business Bureau. Ryan even told his manager that I was here for the X5. Chris the Pre-Owned Sales Manager came over to ask if he could help. We agreed to meet at noon. Nermina also told me to ask for Jerome, the sales manager and he would connect me with a sales associate. -Sincerely, Jerome Ballesteros, General Manager. I was then directed to a lounge area where I was provided with snack and beverages while I waited. Dear Brain, Thank you for your business and your time spent with us. I came to pick up my car Saturday morning...Waited...Waited and waited for someone to help me because there was only 2 people working at the service desk. The salesperson  was already by the car with the key. Go somewhere else. 2/27/2019Daniel - Thank you for taking the time to leave this review. BMW X1 was one of them. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Some of our most highly demanded BMW cars & SAVs we stock regularly include: Not looking for a new BMW? I went outside to wait for someone to pull my car up for me. The finance Manager Aminder Singh was also not much of help. Also, it was found to have major cosmetic defects along the side rocker panels (multiple scratches that span the length of the panel), where were not appreciated on the day of sale. POOR SALES SERVICE, SALESMAN and GMgr;  RENEGED ON QUOTEPicture this. True to his word the bulb was replaced and my car was washed and vacuumed in less than 30 minutes. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. I have a high paying job 120k+ a year and buy several cars a year. Absolutely not I pushed my car to go all the way to West Springfield when it was acting up the people were just downright rude took my money and told me nothing! The representative was extremely open and honest about how the dealership did business and I was able to walk out that day with a new vehicle instead of my old one. We waited in the waiting area on the second floor for a little over 30 minutes. Thank you for leaving your review. He had also left a vmail on my phone, saying the same thing and that he would get back to me after (guess what) ... "I check with Job". This dealer is the worse dealer I have ever bought a car from in my life. Considering this is a BMW dealership you assume to be treated nothing short of perfect and this place is far far from it. In. We will do our internal investigation and will follow up. They offered to pick me up but made me wait an hour. She directed me to the coffee and water station stating it would be a few minutes. You will get great service on your BMW car, truck, or SUV at BMW of West Springfield, Massachusetts. Jason is fabulous in EVERY regard and Miranda is super as well...........ALL THE TIME. Directions Once again I pointed out the fogged out headlights and cracked third brake light to the sales associate. I probably should've not purchase the car but since there was only one and I really loved it I bought it anyway for the most part just because of the point I was really annoyed. But their estimate was accurate, and they didn't run up new charges." After reneging on the promise, 45 days later they finally drop off GENERIC WHEELS, NON-Run-flat with the cheapest 18" tires from TIRE RACK. We had been looking to lease a new car this December. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Copyright © 2004–2020 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Here is my story. And so, for the umpteenth time, negotiations began (again). We quoted you the appropriate repairs to begin the repair. Worst experience ever!! I've been dealing with **** **** from this dealership whom was my service advisor I really liked him he was extremely helpful with everything but once he thought my warranty company wasn't covering the job everything changed when in fact they had been trying to reach out to him to announce that they approved everything during that meantime I was basically told the loaner I was in will be reported stolen which was a surprise to me bc I knew everything was approved so I went brought it back and told him I don't need it if he is going to threaten me over a car they allowed me to use while mines was getting repaired but I did inform him the *** was approved and that I'll just use my secondary car until they are done swapping my engine.

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